Many workers are intimidated by the thought of automation. There’s a lot of speculation that automation in the workplace could reduce – or even eliminate – certain jobs. But most of these rumors are just that: rumors.
The reality is that automation often works hand-in-hand with employees — completing the mundane, tedious tasks so employees can focus on the more important aspects of their work. Here are just a few of the way automation benefits the workplace.
The Hiring Process
Most managers and human resource workers dislike – or even despise – the hiring process. Why? Because it’s long, it’s tedious, and it requires a lot of man-hours.
Typically, the hiring process begins with an ad, either online, in the local newspaper, or both. Once a job is posted, there’s an influx of applications. Some are good, some are bad, and some are in-between. Someone at the company (typically the HR manager or the hiring manager) sifts through these applications, trying to find the best potential hires. After that, interviews and negotiations can begin.
Automation can narrow this process down to just a few steps. Many companies are using automated systems to sort through applications before an employee even touches them. These systems search the applications for specific keywords, weeding out applicants who lack the skills or education necessary for the job. The hiring manager is then left with a short-stack of applicants who are better suited for the position.
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As an employee, how many forms do you fill out on any given day? If you’re like most people, you’ve lost count. Thankfully, you can use automation for that.
There are many autofill programs available that store user information and fill out these tedious forms for you. They may include business information like phone numbers and addresses, financial info like credit card and bank account numbers, and more. This information is stored securely in a vault with a strong, encrypted password.
In small offices, there are usually few issues with temperature control and other aspects of facility management. In fact, one or two employees may be able to handle all of the maintenance and repair of the building.
In larger organizations, however, building automation is practically a necessity. From small tasks (like thermostat adjustments) to large ones (like emergency repair alerts), building automation systems are designed to work with a maintenance team. This helps them stay on top of the simple tasks and alerts them to larger problems.
Programs like these can save a company thousands of dollars in the long-run. This is because it reduces the man-hours required to keep the building running efficiently.
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For most companies, round-the-clock customer support simply isn’t an option, either financially or logistically. Still, that’s what customers want (and sometimes even require).
Chatbots are a new method for keeping up with customer support, even when a live person isn’t available to help. These automated systems look and respond as if the customer is talking to a live person. You can even customize their responses to make them feel more “human.”
Chatbots are used by many large companies worldwide, and customer response has been positive thus far. In fact, nearly half of customers state that messaging is their preferred method for interacting with customer support.
If you’ve avoided automation because it seems intimidating or scary, you may want to take a closer look. More and more companies are leveraging automated services to fill gaps in their current systems.
These services can also replace tedious tasks, leaving time for humans to do the more important work. Overall, automation has proven to be effective at saving companies money while also improving their processes – and isn’t that the goal?
Want to keep reading about automation in the workplace? Check out 3 examples of robots revolutionizing the workplace.