IT Helpdesk

5 reasons your business needs a dedicated IT helpdesk

It’s the typical day in the life of an average business professional. A software glitch here. A hardware malfunction there. Technology issues everywhere.

You know how it is.

However, what you also know is that this day only stands to get worse if you don’t have a dedicated IT helpdesk. Those glitches will only get more aggressive, and those malfunctions will only become more monstrous. But with reliable IT support, this special brand of work-related issues can be a thing of the past.

Here are 3 of the most critical reasons your company needs a dedicated IT helpdesk.  

A few clicks is all it takes

Most IT companies offer remote support. This means that they can reach into your network and resolve issues with a few clicks of the mouse. In other words, there is no longer a need for a technician to physically remain inside your office building.

Because of this, receiving support can happen much faster, and many of the smaller IT problems can be resolved with a mere phone call or even an email. It doesn’t really get much better than that. 

When cyber threats attack

Cyber threats come from everywhere, and they can cause a great deal of commotion. And during this commotion, multiple areas of your operation can take a hit — more specifically, customer service can take a beating and your professional reputation may move one step closer to the gutter.

This being said, when cyber threats do attack, it’s incredibly important to receive immediate technical assistance. The longer that malware or hacker sits inside your system, the more your company will hurt. With a dedicated IT helpdesk, your team will get the support you need —  and fast. An IT company can help you reduce the potential damage of a cyber attack and make sure you’re back up and running quickly.

Inside-out and upside-down

When you have an IT issue and you don’t have dedicated IT support, one major tech problem can turn into a big business liability.

As an example, say you agree to meet with the first available on-call technician you find on the first page of Google. They show up a few hours later and have no idea where to start. They don’t know anything about your business, your team, or your infrastructure, and as a result, they aren’t able to immediately begin fixing your problem. Instead, this disconnected technician has to somehow get familiar with your technology environment. Ultimately, this results in more downtime, more expenses, and more problems.

However, when you partner with a dedicated IT helpdesk, this will never be the case. They already know who you are, what you do, and what you’re working with. Because of this, they’ll never have to start from scratch with your technology, and they can immediately get to work resolving your issues.

If you’re looking for a dedicated IT helpdesk in Detroit or Southeast Michigan, give us a call or send us a message. We provide Managed IT Services to businesses of all shapes and sizes, and we’d love to work with you, too.