Cygnus Takes the Extra Step to Stay Ahead of the Pack.

Aside from taking care of our regular IT needs, which most companies can obviously do, Cygnus is proactive about many IT related issues, such as cybersecurity, user maintenance, etc..  I think anyone can do the basics, but they take the extra step to stay ahead of the pack.

In addition to being proactive and staying ahead of potential issues, Cygnus solves issues quickly, whether it’s remotely or if they need to send a tech to assist on-site.  The team is very knowledgeable and are great at presenting solutions in a timely manner.  It’s like having my own in-house IT team!

To me, the choice is clear.  I’ve interviewed many firms and I have counterparts that work with other firms, and I always hear complaints from them, whether it’s speed, customer service or their technical ability.  We’ve never had any issues with Cygnus and if I was to recommend any company it would be them.  The personal touch and access to leadership is very important and they are a phone call away, but I hardly ever talk to them because it doesn’t escalate to that.